Training offering

Fast Lane Deutschland

IBM Tealeaf CX Mobile 9.0.1 Analyze Customer Mobile Experience

Information

Length: 0.5 Day
Course code: 9F24G
Delivery method:

Click on a delivery method to see details

Classroom

E-Learning

Price: 790 EUR
This training is available on request.
Please contact us by phone or email at :
+49 40 253346-10
info@flane.de

Overview

IBM® Tealeaf® CX Mobile 9.0.1 extends Tealeaf analysis and insight to mobile applications to help organizations deliver an optimal digital experience.

In this course, you will learn how to

  • Find and replay mobile sessions
  • Use pre-built and custom reports to analyze mobile user interactions
  • Explain how Tealeaf captures the mobile user experience
  • Build step-based Events to drive custom reports and searches

Delivery Requirements: No training image is provided for this course. This course must be delivered using the participants' own Tealeaf system.

If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page, as well as the system requirements, to ensure that your system meets the minimum requirements for this course. http://www.ibm.com/training/terms

Public

This intermediate course should be attended by all Tealeaf analysts and administrators.

Prerequisits

It is recommended that you attend:

  • IBM Tealeaf Customer Experience Fundamentals
  • IBM Tealeaf Events and Reports

Objective

  • Describe how IBM® Tealeaf® CX Mobile captures the mobile experience
  • Find and replay mobile sessions
  • Use reports to understand user struggle
  • Identify indicators of user struggle
  • Build Events to identify and report on the mobile experience

Topics

  • Course Overview
  • Unit 1. Introduction to IBM Tealeaf CX Mobile
  • Unit 2. Mobile Search, Replay and Reports
  • Unit 3. Mobile Data and Event Building
  • Course Wrap-up