Training offering

Fast Lane Deutschland

IBM Tealeaf Fundamentals 8.8

Information

Length: 0.5 Day
Course code: 9F09G
Delivery method:

Click on a delivery method to see details

Classroom

Instructor Led Online

Price: 790 EUR
This training is available on request.
Please contact us by phone or email at :
+49 40 253346-10
info@flane.de

Overview

IBM Tealeaf 8.8 is a suite of customer experience management solutions which analyze visitor interactions on websites and mobile devices to help organizations deliver an optimal digital experience.

In order to successfully implement Tealeaf, all stakeholders must have a good understanding of Tealeaf's core use cases, functionalities, and its potential for their business. This course enables users to identify their immediate and long term goals for Tealeaf usage and assign the appropriate resources to the adoption effort.

Public

This basic course is for anyone whose job responsibility includes managing Tealeaf deployment, support, usage, or who is interested in learning more about Tealeaf.

Prerequisits

There are no prerequisites for this course.

Objective

This overview begins with a demonstration of the most common use cases of Tealeaf: metrics awareness and issue discovery. Then, after a brief introduction to the Tealeaf product line and how it works, participants practice using Report Builder, which makes ad-hoc reports easy to create, and the Search and Replay tools which enable visibility into the online customer experience.  Users will learn how to use Search and Replay to calculate the business impact analysis of website issues. Finally, a description of the Tealeaf Maturity Model reviews the uses and resources companies typically adopt as they gain familiarity with Tealeaf and learn to derive more value from it.

Students will understand the benefits of Tealeaf: providing realā€time awareness of key metrics, and enabling the discovery of customer experience issues. These goals will be accomplished by:

Sharing the common uses for Tealeaf and their benefits.

  • Searching for and replaying sessions to discover and analyze customer experience issues.
  • Building reports to monitor issues and key metrics.

Topics

  • Sharing the common uses for Tealeaf and their benefits.
  • Searching for and replaying sessions to discover and analyze customer experience issues.
  • Building reports to monitor issues and key metrics.