Training offering

iTLS Australia

IBM Control Desk 7.6 Foundations

Information

Length: 16.0 Hours
Course code: TP351G
Delivery method:

Click on a delivery method to see details

Classroom

Instructor Led Online

Price: 1800 AUD
This training is available on request.
Please contact us by phone or email at :
+ 61 (3) 853944858
info@flanegroup.com.au

Overview

This course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in your IT environment using IBM Control Desk. You learn how managing these processes with a unified solution provides significant advantages to your organization. Through instructor-led discussion, demonstrations, and hands-on labs, you learn how to plan a deployment, perform basic configuration, and navigate IBM Control Desk.

Public

This course is suitable for all roles, including installers, administrators, and service desk agents.

Prerequisits

Before taking this course, you should have the following skills:

  • Basic browser navigation skills

Objective

After you complete this course, you can perform the following tasks:

  • Describe the features of IBM Control Desk
  • Explain the architecture
  • List the primary installation scenarios
  • Perform initial configuration
  • Explain the processes managed by IBM Control Desk

Topics

  •  Overview
  • Implementation
  • Basic configuration
  • Service Request Management
  • IT Asset Management
  • Change, Configuration, and Release Management