Training offering

iTLS Australia

IBM Tealeaf Customer Experience on Cloud Overstat

Information

Length: 4.0 Hours
Course code: 9F52G
Delivery method: Classroom
Price: 950 AUD
This training is available on request.
Please contact us by phone or email at :
+ 61 (3) 853944858
info@flanegroup.com.au

Overview

IBM Tealeaf Customer Experience on Cloud Overstat usability analytics provides enhanced support for analysis and
understanding of user intention across digital interaction points such as web and mobile. It allows companies to consume and
quantify customer behavior data and turn it into real business insight


This course describes the uses and benefits of IBM Tealeaf Customer Experience on Cloud Overstat, and how to use its
overlays and reports to understand the user website experience. It illustrates how to capture page states for reports, and then
organize these reports by similar attributes to show how particular segments of visitors behave.

Public

This basic course should be attended by all analysts of IBM Tealeaf CX on Cloud Overstat and
Tealeaf Customer Experience on Cloud Program Managers. In order to accurately interpret the
resulting metrics, all analysts must understand how IBM Tealeaf events are built and operate. This
course is intended for:
• Customer Experience Program Managers
• eBusiness Analysts
• Web Analytics Analysts
• Production Support
• Tealeaf Event Modelers

Prerequisits

It is recommended that the following courses be taken prior to attending this course:

  • IBM Tealeaf Customer Experience Fundamentals
  • IBM Tealeaf Customer Experience Events and Reports

Objective

After completing this course, you should be able to:
• Explain the benefits of Tealeaf CX on Cloud Overstat
• List the overlays available in Tealeaf Overstat and explain their uses
• Capture page states and organize stacks for Overstat analysis
• Analyze user behavior by using Tealeaf Overstat overlays

Topics

The following topics will be discussed during this course:

  • Course Overview
  • Unit 1. Analyze Application Experience with IBM Tealeaf CX on Cloud Overstat
  • Course Wrap Up